Secret 21: Defining Positive Energy

Excerpted from Zingerman’s Guide to Good Leading, Part 2:
A Lapsed Anarchist’s Approach to Being a Better Leader
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Like our 3 Steps to Great Service or 3 Steps to Great Finance, the 4 Steps to Effective Energy Management in this chapter make up a recipe that liter­ally everyone in our organization learns and uses almost every day. The recipe has, I’m confident, helped everyone here be more mindful of, and effective at, managing our own and the group’s energy. Which in turn translates directly into better customer experiences, a more enjoyable workplace, and better . . . everything! Feel free to adapt these ideas at will.

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